Arabella Refund & Return Policy

At Arabella, we want you to feel confident when shopping with us. If your order isn’t quite right, you may request a return or exchange subject to the conditions below.


Returns & Exchanges

Returns or exchanges may be requested within 7 days of receiving your order.

To be eligible, the item must be:

  • Unworn, unused and unwashed
  • In its original condition
  • Free from perfume, makeup, stains or other signs of wear
  • Returned with all original tags and packaging intact

Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags cannot be accepted.


How to Request a Return

Please contact Arabella at Arabellashop26@gmail.com within the 7-day return period and provide your order number, item(s) you wish to return, and reason for the return.

Please wait for confirmation and return instructions before sending your item back.


Return Shipping & Delivery Charges

For returns or exchanges due to change of mind, incorrect size selection, or personal preference, return shipping costs are the customer’s responsibility.

Original delivery and shipping charges are non-refundable. Where local delivery has been included within the product/order price, the actual delivery cost incurred by Arabella may be deducted from the refundable amount.

For international orders, international shipping charges, return shipping charges, customs duties, taxes and other import-related charges are non-refundable, except where required by applicable law.

If you receive an incorrect, defective or damaged item due to an error by Arabella, please contact us promptly. Where confirmed, Arabella will arrange an appropriate solution and cover the reasonable return/replacement shipping costs.


Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your return.

Approved refunds will be issued to the original payment method. Please allow approximately 7–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.


Exchanges

Exchanges are subject to stock availability, including availability of the requested size or colour.

If your preferred replacement is unavailable, you may choose another available item or request a refund in accordance with this policy.


Sale & Promotional Items

Unless specifically marked Final Sale, sale or promotional items may be returned under the same eligibility requirements above.

Items clearly identified as Final Sale before purchase are not eligible for change-of-mind returns or exchanges, except where the item is defective, incorrect, or otherwise required by applicable consumer law.


Incorrect or Defective Items

We carefully check Arabella products before dispatch. However, if you receive an incorrect, damaged or defective item, please contact us as soon as possible at Arabellashop26@gmail.com, including your order number and clear photographs of the issue where applicable.

We will review the matter and arrange an appropriate replacement, exchange or refund.


Important

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Arabella reserves the right to update this policy when necessary. The version published on our website at the relevant time will apply, subject to applicable law.