{"id":13,"date":"2026-01-15T20:27:43","date_gmt":"2026-01-15T20:27:43","guid":{"rendered":"https:\/\/arabella-shop.com\/?page_id=13"},"modified":"2026-09-20T13:33:59","modified_gmt":"2026-09-20T13:33:59","slug":"returns_policy","status":"publish","type":"page","link":"https:\/\/arabella-shop.com\/returns_policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45ede78 e-con-full wd-section-stretch-content e-flex e-con e-parent\" data-id=\"45ede78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2cbe68b e-con-full e-flex e-con e-child\" data-id=\"2cbe68b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdbc722 text-center color-scheme-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cdbc722\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"PDq2pG_selectionAnchorContainer\" style=\"text-align: left;\" data-start=\"108\" data-end=\"143\">Arabella Refund &amp; Return Policy<\/h2><p style=\"text-align: left;\" data-start=\"145\" data-end=\"313\">At Arabella, we want you to feel confident when shopping with us. If your order isn\u2019t quite right, you may request a return or exchange subject to the conditions below.<\/p><h3 style=\"text-align: left;\" data-start=\"315\" data-end=\"338\"><br \/>Returns &amp; Exchanges<\/h3><p style=\"text-align: left;\" data-start=\"340\" data-end=\"420\">Returns or exchanges may be requested within <strong data-start=\"385\" data-end=\"419\">7 days of receiving your order<\/strong>.<\/p><p style=\"text-align: left;\" data-start=\"422\" data-end=\"455\">To be eligible, the item must be:<\/p><ul style=\"text-align: left;\" data-start=\"457\" data-end=\"628\"><li data-start=\"457\" data-end=\"486\">Unworn, unused and unwashed<\/li><li data-start=\"487\" data-end=\"514\">In its original condition<\/li><li data-start=\"515\" data-end=\"573\">Free from perfume, makeup, stains or other signs of wear<\/li><li data-start=\"574\" data-end=\"628\">Returned with all original tags and packaging intact<\/li><\/ul><p style=\"text-align: left;\" data-start=\"630\" data-end=\"757\">Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags cannot be accepted.<\/p><h3 style=\"text-align: left;\" data-start=\"759\" data-end=\"786\"><br \/>How to Request a Return<\/h3><p style=\"text-align: left;\" data-start=\"788\" data-end=\"964\">Please contact Arabella at <strong data-start=\"815\" data-end=\"843\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"817\" data-end=\"841\">Arabellashop26@gmail.com<\/a><\/strong> within the 7-day return period and provide your <strong data-start=\"892\" data-end=\"963\">order number, item(s) you wish to return, and reason for the return<\/strong>.<\/p><p style=\"text-align: left;\" data-start=\"966\" data-end=\"1049\">Please wait for confirmation and return instructions before sending your item back.<\/p><h3 style=\"text-align: left;\" data-start=\"1051\" data-end=\"1089\"><br \/>Return Shipping &amp; Delivery Charges<\/h3><p style=\"text-align: left;\" data-start=\"1091\" data-end=\"1249\">For returns or exchanges due to <strong data-start=\"1123\" data-end=\"1191\">change of mind, incorrect size selection, or personal preference<\/strong>, return shipping costs are the customer&#8217;s responsibility.<\/p><p style=\"text-align: left;\" data-start=\"1251\" data-end=\"1474\"><strong data-start=\"1251\" data-end=\"1313\">Original delivery and shipping charges are non-refundable.<\/strong> Where local delivery has been included within the product\/order price, the actual delivery cost incurred by Arabella may be deducted from the refundable amount.<\/p><p style=\"text-align: left;\" data-start=\"1476\" data-end=\"1678\">For international orders, <strong data-start=\"1502\" data-end=\"1636\">international shipping charges, return shipping charges, customs duties, taxes and other import-related charges are non-refundable<\/strong>, except where required by applicable law.<\/p><p style=\"text-align: left;\" data-start=\"1680\" data-end=\"1918\">If you receive an <strong data-start=\"1698\" data-end=\"1766\">incorrect, defective or damaged item due to an error by Arabella<\/strong>, please contact us promptly. Where confirmed, Arabella will arrange an appropriate solution and cover the reasonable return\/replacement shipping costs.<\/p><h3 style=\"text-align: left;\" data-start=\"1920\" data-end=\"1931\"><br \/>Refunds<\/h3><p style=\"text-align: left;\" data-start=\"1933\" data-end=\"2045\">Once your returned item has been received and inspected, we will notify you regarding the status of your return.<\/p><p style=\"text-align: left;\" data-start=\"2047\" data-end=\"2310\">Approved refunds will be issued to the <strong data-start=\"2086\" data-end=\"2113\">original payment method<\/strong>. Please allow approximately <strong data-start=\"2142\" data-end=\"2164\">7\u201310 business days<\/strong> for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.<\/p><h3 style=\"text-align: left;\" data-start=\"2312\" data-end=\"2325\"><br \/>Exchanges<\/h3><p style=\"text-align: left;\" data-start=\"2327\" data-end=\"2431\">Exchanges are subject to <strong data-start=\"2352\" data-end=\"2374\">stock availability<\/strong>, including availability of the requested size or colour.<\/p><p style=\"text-align: left;\" data-start=\"2433\" data-end=\"2568\">If your preferred replacement is unavailable, you may choose another available item or request a refund in accordance with this policy.<\/p><h3 style=\"text-align: left;\" data-start=\"2570\" data-end=\"2598\"><br \/>Sale &amp; Promotional Items<\/h3><p style=\"text-align: left;\" data-start=\"2600\" data-end=\"2731\">Unless specifically marked <strong data-start=\"2627\" data-end=\"2641\">Final Sale<\/strong>, sale or promotional items may be returned under the same eligibility requirements above.<\/p><p style=\"text-align: left;\" data-start=\"2733\" data-end=\"2946\">Items clearly identified as <strong data-start=\"2761\" data-end=\"2775\">Final Sale<\/strong> before purchase are not eligible for change-of-mind returns or exchanges, except where the item is defective, incorrect, or otherwise required by applicable consumer law.<\/p><h3 style=\"text-align: left;\" data-start=\"2948\" data-end=\"2980\"><br \/>Incorrect or Defective Items<\/h3><p style=\"text-align: left;\" data-start=\"2982\" data-end=\"3252\">We carefully check Arabella products before dispatch. However, if you receive an incorrect, damaged or defective item, please contact us as soon as possible at <strong data-start=\"3142\" data-end=\"3170\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3144\" data-end=\"3168\">Arabellashop26@gmail.com<\/a><\/strong>, including your order number and clear photographs of the issue where applicable.<\/p><p style=\"text-align: left;\" data-start=\"3254\" data-end=\"3339\">We will review the matter and arrange an appropriate replacement, exchange or refund.<\/p><h3 style=\"text-align: left;\" data-start=\"3341\" data-end=\"3354\"><br \/>Important<\/h3><p style=\"text-align: left;\" data-start=\"3356\" data-end=\"3466\">Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.<\/p><p style=\"text-align: left;\" data-start=\"3468\" data-end=\"3630\">Arabella reserves the right to update this policy when necessary. The version published on our website at the relevant time will apply, subject to applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Arabella Refund &amp; Return Policy At Arabella, we want you to feel confident when shopping with us. If your order<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/arabella-shop.com\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arabella-shop.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arabella-shop.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arabella-shop.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/arabella-shop.com\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":15,"href":"https:\/\/arabella-shop.com\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":28326,"href":"https:\/\/arabella-shop.com\/wp-json\/wp\/v2\/pages\/13\/revisions\/28326"}],"wp:attachment":[{"href":"https:\/\/arabella-shop.com\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}