At Arabella, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This Refund and Returns Policy outlines the terms and conditions for returning or exchanging abayas purchased from our store.

Customers may request a return or exchange within 7 days of receiving their order, provided the abaya is unused, unwashed, and in its original condition with all tags intact. Items that are worn, altered, damaged, or missing tags will not be eligible for a return or refund.

To initiate a return, customers must contact our support team with their order number and reason for return. Once the return request is approved, customers will receive instructions for sending the product back to Arabella. We recommend using a secure shipping method to ensure the item reaches us safely, as the customer is responsible for return shipping costs unless the product is defective or the return is due to our error.

After receiving and inspecting the returned abaya, Arabella will process the refund to the original payment method. Refunds are typically completed within 7 to 10 business days. If the return is approved for exchange, the replacement item will be shipped once the original item is received and inspected.

Arabella strives to provide high-quality abayas and accurate product descriptions; however, if you receive a defective or incorrect item, please contact us immediately so we can resolve the issue promptly.

By shopping with Arabella, you agree to comply with this Refund and Returns Policy. We reserve the right to update this policy at any time, and the latest version will always be available on our website.